Description : Care Management Support Assistant. Company : Humana. Location : Remote in San Juan, PR 00918

Remote: Puerto Rico
The Care Management Support Assistant contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Care Management Support Assistant performs calls (outbound) done by an Auto Dialer or manually as well as receives (inbound) calls from CarePlus members. Performs a Health Risk Assessment to our CarePlus Members.

• Manage Inbound and outbound calls for HRA (Health Risk Assessment) effort
• When needed, research for new telephone numbers by calling PCP offices and/or Pharmacy
• The hours for this position are 8:30 PM-5:30 PM Monday-Friday during the months of March to November & November to February 9:30 PM-6:30 PM due to Daylight Savings Time.
• Occasional overtime and weekends may be required
• Must be comfortable taking inbound and outbound calls continuously
• Strong verbal and written communication skills
• Must be comfortable taking inbound and outbound calls continuously
• Strong verbal and written communication skills

SCHEDULE: The hours for this position are 8:30 PM-5:30 PM Monday-Friday during the months of March to November & November to February 9:30 PM-6:30 PM due to Daylight Savings Time Occasional overtime and weekends may be required.

Required Qualifications

• Fully Bilingual Spanish/English
• Language assessments will be required as part of the interview process
• Working knowledge of Microsoft Office Word, Excel, Outlook
• Administration support experience in a healthcare industry with familiarity with care and well-being resources

Additional Information

Humana's Work at Home Policy Connectivity – Requirement Details

• To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.
• Wireless, Wired Cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates. The use of these methods must be approved by leadership. (See Wireless, Wired Cable or DSL Connection in Exceptions, Section 7.0 in this policy.)
• Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected, you will receive correspondence inviting you to participate in a Modern Hire assessment. You will have a set of questions and you will provide responses to each question. You should anticipate this to take about 15 - 20 minutes. Your answers will be reviewed and you will subsequently be informed if you will be moving forward to next round.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Scheduled Weekly Hours

40
Not Specified
0